Our
Guarantee & Return Policy
The
products we offer carry a 30 day money-back
guarantee when used as directed by the manufacturer,
unless otherwise noted on the product information
page.
We
strive to ensure the utmost accuracy in our
product presentations, but errors can occur.
If there appears to be an error in the information
presented or if additional information regarding
packaging, ingredients or usage is needed, please
email our customer service group at cs@primeshape.com
or call 877.516.5433 for further assistance.
Follow
these simple steps to complete a return refund
request:
- Call
our Customer Service department at 877.516.5433,
or email us at returns@primeshape.com
to obtain a return merchandise authorization
number.
- Write
your reason for returning the product and
the RMA number on the invoice you received
with your order.
- Write
the RMA number on the outside of the package
you are returning to the far left of the mailing
address.
- Mail
the remaining product back to us in its original
packaging, with receipt, reason for returning
the product and the return authorization number
supplied by Customer Service. A refund, minus
actual shipping costs, will be processed after
receipt and verification of the return.
- Returns
that do not include the RMA number on the
outside of the package or are received at
the improper address will be returned to the
sender at the senders expense!
Important
information about our return policy!
- Returns
of two or more of the same product must be
unopened and are subject to a minimum 15%
restocking fee. Please be advised, you are
welcome to buy as many items as you wish in
order to take advantage of quantity discounts,
but we will only refund the purchase price
minus all shipping costs and merchant fee
on one (1) opened item.
- Returns
that do not include the RMA number or are
received at the improper address will be returned
to the sender at the sender's expense.
-
RMA's which are not received within 10 business
days of issue are void and will NOT be honored.
- Prices
include the shipping charges. The actual shipping
charges will be deducted from the original
purchase before refunds are given.
- The
terms of this guarantee are subject to change
with or without notice.
