PrimeShape.com Toll Free Ordering 1-877-516-5433 
Prime Shape
 
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Shipping Policies:

All orders are shipped promptly. Same day shipping is standard for domestic (U.S.) retail orders received by 12:00 pm cst (-6:00 GMT). Orders requiring additional information or approval are shipped after the required information is obtained.


All orders totalling $150.00+ and shipped to a US Address are shipped FREE!
via the methods specified below unless other shipping methods are requested by the customer. Customer requested shipping methods other than USPS Priority mail or UPS Ground are charged to the customer.

US Domestic Orders under $150.00 are shipped via USPS regular mail or UPS Ground at a minimum rate of $6.75 unless other shipping methods are chosen.

  • US Domestic orders of $150.00+ in the continental 48 states are shipped FREE via UPS or USPS Priority Mail
  • Alaska and Hawaii of $150.00+ are shipped FREE via USPS Priority mail
  • PO Box orders of $150.00+ are shipped FREE via USPS Priority mail
  • APO Military orders of $150.00+ are shipped FREE via USPS Priority mail
  • US Territory orders of $150.00+ are shipped FREE via USPS Priority mail

Shipping upgrades are available upon request

Orders to Canada are shipped via USPS AirMail
All orders to Canada are charged a shipping fee of $22.50 for packages up to 5lbs. If the order is over 5lbs, notification of additional shipping charges will be sent for approval before the order is processed or shipped.
NOTE: We do accept requests for other methods of shipment but we prefer not shipping via US Airmail into Canada due to lengthy delays incurred at customs.

International Orders
There is a minimum $40.00 shipping charge for all international orders under $150.00 value with the exception of Canada. Orders under $150.00 value are shipped via US Airmail to most countries. Orders over $150.00 are shipped via FedEX or USPS at a minimum cost of US$40.00. If any additional shipping fees are due, you will be notified via email before the package is processed or shipped.

NOTICE To International Customers:
Your country may apply a customs surcharge / Tax on imported products. All tariffs, taxes, additional shipping charges, custom fees or any other additional charges incurred during transfer are the responsibility of the customer. We are not responisble for your country's customs dept or their actions therefore we will not issue refunds for orders refused at customs until the package is returned to our warehouse. Shipping charges are not refundable.
It is your responsibility to know your country's laws and customs policies.

Return Policy

We are not satisfied if our customers are not pleased with the products they purchase. Consequently, unless otherwise specified on the product page, all products purchased at our site are returnable within thirty days. The unused portions of the products must be returned in their original container along with the receipt. Shipping charges are not refundable. If you have any questions or are not satisfied with a product for any reason and would like more information, please e-mail us.

 

 

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